Quality Policy and Objectives
OBJECTIVE
This policy aims to establish the guidelines and objectives of the Quality Management System, designed to ensure compliance with applicable current regulations and to guarantee excellence in all processes related to the provision of services by Kreston RM S.A.
SCOPE
This policy applies to all stakeholders of Kreston RM S.A., including owners, senior management, employees, suppliers, clients, collaborators, government agencies, non-governmental organizations, and competitors. Its scope covers all business and regional units in Colombia, and all parties involved are responsible for ensuring strict compliance.
QUALITY POLICY
At Kreston RM S.A., we are committed to supporting our clients in their business evolution by delivering comprehensive solutions in fiscal auditing, auditing, consulting, project supervision, and outsourcing, with a strategic, human, and ethical approach. Our quality policy is based on three fundamental pillars:
Service excellence: We guarantee timely, reliable, and high-quality services that not only meet legal and contractual requirements but also strengthen our clients’ sustainable decision-making.
Proximity and innovation: We promote trust-based relationships founded on proximity, active listening, and deep understanding of our clients’ challenges, integrating innovative tools that enable us to anticipate risks and generate value beyond regulatory compliance.
Continuous improvement and human talent: We drive continuous improvement of our processes, supported by a multidisciplinary, highly qualified team backed by a global network, committed to integrity, responsibility, and constant learning.
We commit to providing the necessary resources to maintain and continuously improve our Quality Management System, adapting to environmental changes and contributing to our firm’s positioning as a benchmark in Colombia and Latin America by transforming auditing into a strategic growth driver.
QUALITY OBJECTIVES
- Strengthen the management and efficiency of internal processes
Improve the planning, monitoring, and control of auditing, consulting, and project supervision processes, promoting standardization and continuous optimization of operational activities.
- Strengthen digital transformation and information traceability
Increase by 20% the effective use of technological tools in auditing, consulting, project supervision, and fiscal auditing processes over the next year.
- Guarantee the technical and ethical competence of human talent
Ensure that 100% of personnel participate in at least two annual training sessions focused on technical, regulatory, and ethical topics that strengthen their performance and contribute to system improvement.
- Increase the effectiveness of the Quality Management System
Reduce by 30% the nonconformities identified in internal audits over a 12-month period through strengthened root cause analysis, corrective actions, and continuous improvement.
- Strengthen regulatory compliance and document management
Guarantee that 100% of processes have updated and controlled documentation in accordance with legal, regulatory, and Quality Management System requirements